Shipping & Returns
When will my order ship?
All orders placed before 2pm CST on business days are fulfilled and shipped on the day of purchase, and all orders placed after this time are shipped on the next business day. Business days are Monday-Friday, not including observed holidays.
How can I track my order shipment?
If you did not receive a shipment confirmation email with shipment tracking info within a few minutes of placing your order, please check your Junk/ Spam folder just in case the confirmation email got delivered there instead of your Inbox. You can also log into your account to check status of your order. You may also open Chat and send "Track" with your order number to receive your tracking detail. If you still have questions about your shipment, feel free to email us atcontactcompletenutrition@gmail.com.
What method is used for shipping?
The default is UPS ground (3 to 7 business days). USPS First Class may also be used when UPS ground is not optimal in your area (5-7 days).
What if I didn't receive an email confirmation for my order?
If you did not receive an email confirmation for your order it most likely means that either your order did not go through, or you may have mis-entered your email address. Please contact us atCompleteCare@completenutrition.comto verify the status of your order and we will respond to you promptly.
How long will it take my order to arrive?
Shipments typically take 3 to 7 business days.
Do you ship internationally?
No, at the time we only ship to all U.S. States and territories, incuding Hawaii and Alaska.
Do you ship to APO/FPO addresses?
Yes, we work with USPS to ship parcels APO and FPO addresses.
How do I manage my subscription? My account?
Just login to your accounthereto manage your subscription. You can do a number of things including update your payment details, modify a subscription and check order status.
30 Day Money Back Guarantee
Your success and satisfaction with our products is our highest priority. If at any time within 30 days of your purchase date online you change your mind or are unsatisfied with the product, we will gladly refund your purchase. If your product is unopened, you will receive a refund to the original payment method. If your product has been opened, your refund will to processed as store credit. Any purchases using rewards, discounts or promotions may not qualify for return. *Please note, the 30 Day Money Back Guarantee may be denied at the consideration and discretion of Complete Nutrition if for any reason we feel it has been abused.
Refund Process
Email us atCompleteCare@completenutrition.com. Include your order number, first and last name, email address, phone number and reason for return. A Complete Nutrition Complete Care team member will respond to you as quickly as possible to direct your return. Return shipping is not included in the money back guarantee. Please ship all returns to:
Complete Nutrition Returns
250 Delaware Street Suite 100 Norwalk Iowa 50211
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange your purchase, please send us an email within 15 days of placing your order atCompleteCare@completenutrition.com.
Damaged Items
If you receive a damaged item, please email us atCompleteCare@completenutrition.comwithin 15 days of placing your order. Include your order number, first and last name, email address, phone number and a photo of the product and package that has been damaged. Complete Nutrition will replace your item in a timely manner.
